Frequently Asked Questions
Booking Tickets
- How do I know if my booking has been confirmed?
o Once you have used our secure online booking form an email will automatically be sent to your given email address confirming all purchases. This is usually instant, but in some instances can take up to 12 hours.
- Where can I find my booking confirmation?
o The confirmation email will be sent to your chosen email address. Please check both your inbox and junk mail folders, as sometimes emails can appear in there by mistake.
- Is your website secure?
o Yes it is. Our website uses the most current and up to date security systems to ensure that all of your personal details are protected. Credit card details are protected using secure server software (SSL) meaning you never have cause to worry.
- What if the show/seats I want are unavailable?
o We make every effort to offer the widest availability of shows and seats. Sometimes when certain shows become popular, certain performances become sold out. We would advise calling our booking team who are trained to deal with your enquiries and will strive to cater to your needs.
Receiving Tickets
- When will I receive my tickets?
o You can select to receive your tickets FREE of charge directly from the theatre Box Office on the day of the show, from an hour before curtain up. Please leave enough time to collect your tickets before the show. Alternatively we can post tickets to your chosen address for a small handling fee of £2.00. Delivery can take up to a week. Please note that tickets booked within 7 days of the performance can only be collected at the theatre box office, where we are happy to deliver them for free.
- What if I lose my tickets?
o Please make every effort to look after your tickets, but in the rare chance that they are misplaced or stolen, we can usually reissue them to be collected from the theatre box office before the performance. Please note that I.D will be required and you should call our customer services team to arrange before hand.
Refunds & Cancellations
- What if I can no longer use my tickets?
o Once your ticket purchase has been confirmed they cannot be exchanged or refunded. Occasionally we are able to try and resell tickets on your behalf, which should be returned to us as soon as possible. If we are successful at reselling the tickets we will refund you the cost minus the booking and administration fee.
- What if the performance is cancelled or closes early?
o If a show is cancelled mid performance you will usually hear full details of what to do whilst there. Producers will usually not refund any tickets if more than 50% of the performance has taken place. If a show happens to close earlier than expected, before your ticketed date, we will contact you once we have an official confirmation from the producers and will be able to offer you alternative tickets or a full refund.
Flexi Tickets
- What are ‘Flexi-tickets’?
o Flexi-tickets allow fantastic flexibility with your purchase. For just an additional £2.50 per ticket, you can upgrade any ticket to a ‘Flexi-ticket’, giving you up until 3 days before the event to change the date you wish to attend to another performance. Worried about travel problems, tube strikes or having to work? This is a fantastic option for those whose plans can sometimes change last minute. Providing you give up to 3 days notice, your tickets can be exchanged for another available date or used as credit for a different show in the next 12 months.
Group Tickets
- How do I book tickets for groups of 8 or more?
o Group tickets can be booked over the phone on our dedicated booking line or by using our online enquiry form. Group discounts are usually available for midweek shows, but will depend on the size of your group.