Frequently Asked Questions

Coronavirus / Covid-19

On 16th March, SOLT and UK Theatre, who represent many of the UK’s theatres, made the following statement:

“We regret to announce that from this evening (including tonight’s performances) SOLT and UK Theatre venues have closed following official government advice. They will remain closed until further notice and will re-open when possible, following government recommendations.”

In a further update on the 6th April, SOLT said “We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen.”

At the present time it is very difficult to predict how long affected theatres will remain closed. In the event that a suspended show is confirmed as cancelled, your ticket supplier should contact you as soon as possible to confirm an alternative date or to process a refund.

Please understand that all ticket suppliers are experiencing extremely large volumes of calls and emails from customers. On behalf of the suppliers, we kindly ask that you wait to hear from your them before trying to contact them.

We thank you for your patience and understanding in these highly unpredictable and unusual times.

Booking Tickets

1. Where do my tickets come from? uses three different ticket providers to give you the best selection of ticket availability and prices.

2. How do I know if my booking has been confirmed?

Once you have used our secure online booking form an email will automatically be sent to your given email address confirming all purchases. This is usually instant, but in some instances can take up to 12 hours.

3. Where can I find my booking confirmation?

The confirmation email will be sent to your chosen email address. Please check both your inbox and junk mail folders, as sometimes emails can appear in there by mistake.

4. Is your website secure?

Yes it is. Our website uses the most current and up to date security systems to ensure that all of your personal details are protected. Credit card details are protected using secure server software (SSL) meaning you never have cause to worry. is a member of the STAR retailer group, which stands for Secure Tickets from Authorised Retailers.

5. What if the show/seats I want are unavailable?

We make every effort to offer the widest availability of shows and seats. Sometimes when certain shows become popular, certain performances become sold out. We would advise calling our booking team who are trained to deal with your enquiries and will strive to cater to your needs.

6. Can babes-in-arms or children be admitted into every venue?

Most venues require children to be aged 3+ to attend a performance. However, individual theatres have their own child policies which may vary. Details of age restrictions and recommendations are listed on each show. It is recommended that children under the age of 16 sit next to an accompanying adult, as certain venues do not allow patrons under 16 to sit by themselves.

Receiving Tickets

1. When will I receive my tickets?

You can choose to collect your tickets from the theatre box office on the day of the show up to 2 hours before the show starts. Alternatively we can post tickets to UK addresses for a small handling fee of between £2.50 and £2.95. Delivery can take up to a week. Please note that tickets booked within 7 days of the performance can only be collected at the theatre box office.

2. What if I lose my tickets?

Please make every effort to look after your tickets, but in the rare chance that they are misplaced or stolen, we can usually reissue them to be collected from the theatre box office before the performance. Please note that I.D will be required and you should call our customer services team to arrange before hand.

3. What if I live outside of the UK?

On the checkout page, make sure you select your country of origin. This will refresh the form and make the postage option unavailable, advising box office collection on all tickets.

Refunds & Cancellations

1. What if I can no longer use my tickets?

Once your ticket purchase has been confirmed they cannot be exchanged or refunded unless you purchased the optional ticket protection during the booking process. Your booking confirmation email will confirm whether or not you have this protection.

2. What if the performance is cancelled or closes early?

If a show is cancelled mid performance you will usually hear full details of what to do whilst there. Producers will usually not refund any tickets if more than 50% of the performance has taken place. If a show happens to close earlier than expected, before your ticketed date, we will contact you once we have an official confirmation from the producers and will be able to offer you alternative tickets or a full refund.

3. What if there is a problem with my booking? 

Please visit our About Us page in order to contact

4. What if certain performers do not appear in the performance I see?

No guarantee can be made that any cast-member will appear as they may have to miss performances at short notice due to illness, injury or other circumstances. does not accept responsibility for any individual performer appearing at any particular performance.

Ticket Cancellation Protection

1. What ticket protection is available? 

It is possible to upgrade your ticket to include either a ‘Flexi-Ticket’ or ‘Ticket Plan’ options. Each of these provide ticket cancellation protection should you not be able to attend a performance or your plans change. Full terms and conditions for each plan and the cover provided is available to read throughout the booking process.

Group Tickets

1. How do I book tickets for groups of 11 or more? 

Group tickets can be booked over the phone on our dedicated booking line or by using our online enquiry form. Group discounts are usually available for midweek shows, but will depend on the size of your group.